Privacy Policy

This Privacy Policy explains how personal information is collected, used, stored, shared, and protected when you visit, register, pay, communicate, use the SaaS platform, or otherwise interact with ContentConcepts' websites, masterclasses, coaching programs, and related digital properties.

This Policy applies to:

• https://contentconcepts.ai
• https://learn.contentconcepts.ai
• https://login.contentconcepts.ai and the SaaS platform and dashboard accessed through it
• Related landing pages, registration pages, checkout journeys, ads, communication flows, and digital properties operated by ContentConcepts
• Live masterclasses and related educational or promotional coaching programs
• Payments collected through our checkout pages and processed through Razorpay or other authorized payment service providers

For this Policy, "we", "us", and "our" refer to ContentConcepts and the digital properties, programs, initiatives, and communication channels we operate.

For privacy questions, corrections, deletion requests, opt-out requests, or complaints, contact: support@contentconcepts.ai

1. Scope of This Policy

This Policy applies when you visit our websites or landing pages; register for a masterclass, webinar, coaching program, community, or related offer; make a payment through a checkout page connected to Razorpay; submit your name, email address, phone number, WhatsApp number, business details, or other information; click or respond to ads from Meta, Google, or other advertising platforms; or interact with us through WhatsApp, email, SMS, phone call, IVR call, social media, website forms, checkout pages, or support conversations.

This Policy does not control the privacy practices of third-party platforms we do not own, such as Razorpay, Meta, Google, WhatsApp, Zoom, email platforms, hosting providers, CRM tools, analytics tools, or social media platforms.

2. Information We Collect

2.1 Contact and Registration Information

Name, email address, phone number, WhatsApp number, country code, city, state or general location, business name, business type, services offered, customer type or audience, and information submitted through website forms, registration forms, checkout pages, surveys, messages, or support requests.

2.2 Payment and Transaction Information

Payments may be collected through our checkout pages and processed by Razorpay or other authorized payment service providers. We may receive limited transaction information such as payment status, order ID, transaction ID, amount paid, date and time of payment, and refund status, if applicable.

We do not store complete card numbers, CVV, UPI PINs, net banking passwords, wallet passwords, or full banking credentials on our systems. Payment information is processed by the payment gateway and related service providers under their own terms, privacy policies, and security practices.

2.3 Website, Device, Advertising, and Analytics Information

IP address, device type, browser type, operating system, pages visited, time spent on pages, referral source, landing page URL, user agent, approximate location derived from device or network information, UTM parameters, click IDs such as gclid or fbclid, cookie identifiers, Meta Pixel or Google tag identifiers where applicable, form submission timestamp, and ad campaign or source information where available.

2.4 Communication Information

WhatsApp message delivery status, email delivery, open, and click information, SMS delivery status, phone or IVR call status, support conversation history, replies, questions, feedback, or requests you share, and opt-in, opt-out, or communication preference records.

2.5 Masterclass and Program Information

Attendance status, session participation, questions submitted, chat messages voluntarily submitted, feedback forms, business details shared voluntarily during a session or support process, and access, reminder, resource, or refund support requests.

2.6 SaaS Platform and Account Data

When you use the SaaS platform through login.contentconcepts.ai, we process login credentials, account and subscription settings, usage and activity logs, and the data you upload, enter, or generate within the platform, including your own customers' or leads' contact details, message content, campaign data, and CRM records ("Account Data").

You are the data controller for the Account Data you input into the platform. ContentConcepts acts as a data processor and processes Account Data only to provide the platform's functionality, as directed by you. You are solely responsible for having a lawful basis and any required consent to collect, upload, and process your own customers' or leads' personal information within the platform, and for complying with applicable data protection law in respect of that data.

3. How We Collect Information

We may collect information directly from you when you submit a form, register, pay, contact us, or join a session; through our checkout pages and payment service providers; through cookies, pixels, tags, scripts, analytics tools, and advertising platforms; through WhatsApp, email, SMS, IVR, phone calls, and support conversations; through third-party tools used for registration, payment, communication, CRM, automation, analytics, hosting, video conferencing, and ad tracking; and from advertising platforms when you interact with our ads or landing pages.

4. How We Use Your Information

4.1 Registration, Access, and Delivery

To confirm your registration, verify payment status, send access details and joining instructions, send reminders, provide learning resources or support material, and handle access, payment, or refund-related queries.

4.2 Communication and Follow-Up

We may contact you through WhatsApp, email, SMS, phone calls, IVR calls, social media messages, and retargeting or remarketing ads. These communications may include registration and payment confirmation, session reminders, joining links, updates, learning resources, support messages, feedback requests, and promotional communication about ContentConcepts, our coaching programs, masterclasses, services, and initiatives.

4.3 Marketing and Advertising

We may use your information to run Meta, Google, and other digital ads, measure ad performance, track registrations and conversions, build retargeting or remarketing audiences, understand which ads and pages perform better, send relevant offers, and improve future campaigns and customer experience.

4.4 Analytics and Improvement

We may use data to understand website behavior, improve landing pages, messaging, and content, diagnose technical issues, improve registration and checkout flows, and improve program delivery and customer support.

4.5 Legal, Compliance, and Administrative Purposes

We may use information to maintain payment, invoice, tax, accounting, and compliance records; prevent fraud, misuse, abuse, spam, or unauthorized access; respond to lawful requests; enforce our Terms of Use, Refund Policy, and other policies; and protect our rights, users, systems, and business interests.

5. Consent and Communication Preferences

By submitting your details, registering, making payment, clicking a campaign link, or otherwise engaging with us, you consent to being contacted through the communication channels you provide, including WhatsApp, email, SMS, phone call, and IVR call, for registration, reminders, support, service updates, and relevant promotional communication.

You can opt out of promotional communication at any time by emailing support@contentconcepts.ai, using the unsubscribe link in promotional emails, replying "STOP" to WhatsApp messages where supported, or asking us to remove you from promotional call or IVR lists.

Opting out of promotional communication may not stop essential transactional or service-related messages, such as payment confirmation, access details, refund updates, legal notices, or important session updates.

6. Sharing and Disclosure of Information

We do not sell your personal information. We may share personal information only where reasonably necessary, including with Razorpay and other payment service providers, email service providers, WhatsApp Business solution providers, SMS, phone, or IVR service providers, CRM and automation tools, analytics providers, advertising platforms such as Meta and Google, website hosting and technical service providers, video conferencing platforms, customer support vendors, legal and accounting advisors, and government or regulatory authorities where required by applicable law.

These service providers may process information only for the purposes required to provide services to us, subject to their own applicable terms, privacy policies, and safeguards.

7. Third-Party Platforms and Links

Our websites, ads, emails, WhatsApp messages, and pages may link to or use third-party platforms, including Razorpay, Meta platforms, Google platforms, WhatsApp, Zoom, LinkedIn, Instagram, Facebook, YouTube, and CRM, automation, analytics, email, IVR, SMS, and hosting platforms. We are not responsible for the privacy practices, terms, security, content, availability, or policies of third-party platforms. You should review their policies before using them.

8. Cookies, Pixels, and Similar Technologies

We may use cookies, pixels, tags, scripts, and similar technologies to make the website function properly, understand website usage, measure campaign performance, track conversions, improve user experience, and show relevant ads and remarketing messages. More details are available in our Cookie Policy.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including delivering the masterclass, program, service, or support; maintaining payment, invoice, tax, accounting, or compliance records; resolving disputes; processing refunds; responding to legal or support requests; improving our services; and maintaining suppression lists so opted-out users are not contacted again for promotional purposes. Where legally required, records may be retained for longer. When information is no longer required, we may delete, anonymize, archive, or restrict access to it.

10. Security

We use reasonable technical, organizational, and administrative measures to protect personal information. However, no website, internet transmission, email, WhatsApp message, payment gateway, or online storage system can be guaranteed as completely secure. You share information at your own discretion and are responsible for using secure devices, passwords, networks, and accounts.

11. Your Rights and Choices

Subject to applicable law, you may request to access personal information we hold about you, correct inaccurate or incomplete information, update your contact details, withdraw consent for promotional communication, request deletion of information where legally permissible, ask questions about how your information is used, or raise a privacy concern or complaint.

To make a request, email support@contentconcepts.ai. We may need to verify your identity before acting on certain requests, and we may retain information where required for legal, tax, accounting, dispute resolution, fraud prevention, or legitimate business purposes.

12. Children's Privacy

Our websites, masterclasses, coaching programs, and services are intended for adults and business owners. We do not knowingly collect personal information from children without appropriate consent from a parent or lawful guardian. If you believe a child has provided personal information without proper consent, contact us at support@contentconcepts.ai.

13. User-Submitted Content, Testimonials, and Feedback

If you voluntarily provide feedback, testimonials, screenshots, reviews, comments, or success stories, we may request your permission to use them for marketing, educational, or promotional purposes. We will not intentionally publish sensitive personal information without permission.

14. International Processing

Some third-party platforms, tools, and service providers may process or store information outside India. By using our websites, submitting information, registering, or making payment, you acknowledge that your information may be processed in locations where these providers operate, subject to applicable law and their respective safeguards.

15. Grievance and Support Contact

For privacy questions, complaints, corrections, deletion requests, unsubscribe requests, or data-related concerns, contact: support@contentconcepts.ai. We will review and respond to requests within a reasonable time as required by applicable law.

16. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date. Continued use of the website, registration, payment, or participation in our programs after updates means you accept the updated Policy.