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Refund Policy

Effective Date: 17 July 2026

This Refund Policy applies to payments made for the ContentConcepts SaaS platform (subscription plans), masterclasses, webinars, online sessions, coaching programs, communities, or digital learning offers promoted through:

Payments may be collected through our checkout pages and processed by Razorpay or another authorized payment service provider.

For refund-related questions, contact: support@contentconcepts.ai

1. General Refund Position

Our programs are digital, time-bound, and access-based. Once registration is confirmed, we may begin sending access information, reminders, resources, support communication, WhatsApp messages, email updates, SMS updates, and session preparation details.

For this reason, payments are generally non-refundable unless this Refund Policy specifically allows a refund.

2. SaaS Subscription Plans

ContentConcepts SaaS plans (Foundation, Growth, White Label, and any other listed plan) are billed monthly or annually in advance. Except where required by law or expressly stated below, subscription fees are non-refundable once a billing cycle has started, including for partial months or years, unused features, or early cancellation.

You may cancel your subscription at any time from your account or by emailing support@contentconcepts.ai. Cancellation stops future billing but does not refund the current billing cycle already paid for. Access continues until the end of the paid billing period, after which your account and stored Account Data may be restricted, archived, or deleted in line with our Privacy Policy.

We are not responsible for loss of access, leads, campaigns, or data resulting from non-payment, failed renewal, chargebacks, or account termination for violation of our Terms of Use.

3. Refunds May Be Considered In These Cases

3.1 Duplicate Payment

If the same customer is charged more than once for the same subscription, masterclass, or program, the duplicate amount may be refunded after verification. You must email support@contentconcepts.ai with your registered name, email, phone number, payment date, amount paid, and transaction ID, order ID, or payment screenshot.

3.2 Payment Successful But Access Not Provided

If your payment is successful but access to the SaaS platform, masterclass, or program is not provided due to a technical issue, we will first try to resolve access manually. If we are unable to provide access, a refund may be processed after verification.

3.3 Session or Service Cancelled By Us

If we cancel a paid live masterclass or program and do not provide a reasonable alternative date, session, credit, or equivalent access, eligible participants may receive a refund.

3.4 Incorrect Charge Verified By Us

If an incorrect amount is charged due to a technical or billing error verified by us, the excess amount may be refunded.

4. Non-Refundable Cases

Refunds will generally not be provided for: change of mind after payment; unused subscription time after cancellation; downgrading or switching plans mid-cycle; inability to attend a session due to personal reasons; no-show for a live session; late joining; incorrect email or phone number entered during registration; failure to check reminders; internet, device, browser, or login issues at your end; expectation mismatch after using the platform or attending a session; requests made after a session has started or after access links and preparation material have already been sent; inability to record a session; not having required tools or accounts ready; third-party platform issues outside our control; business results, revenue, leads, or performance expectations; or access removed due to violation of our Terms of Use or session conduct rules.

5. Refund Request Timeline

Refund requests must be sent to support@contentconcepts.ai. To be considered, the request should be sent within 24 hours of successful payment and before the scheduled live session begins. Requests made after the session has started or after the scheduled session date may be declined. Duplicate payment and technical payment error requests may be considered after verification even if reported later, subject to payment gateway records.

6. How to Request a Refund

Send an email to support@contentconcepts.ai with your full name used during registration, registered email address, registered phone or WhatsApp number, program or masterclass name, payment amount, payment date, transaction ID, order ID, or payment screenshot, and reason for the refund request. Incomplete requests may take longer to process.

7. Refund Review and Approval

Submitting a refund request does not automatically mean the refund is approved. We will review payment confirmation, registration status, access status, session timing, the reason for the request, duplicate payment records, technical issue details, and the applicable terms of this Refund Policy. We may approve, reject, or request more information.

8. Refund Processing Timeline

If approved, refunds will usually be initiated within 7 to 10 working days. The time taken for the amount to reflect in your bank account, card, UPI, or wallet depends on the payment gateway, bank, or payment method. Payment gateway charges, taxes, or processing fees may be non-refundable where applicable or where not returned by the payment processor.

9. Failed, Pending, or Abandoned Payments

If your payment fails, remains pending, or is abandoned before confirmation, your registration may not be confirmed and you may need to attempt payment again. Any deducted amount may be reversed by your bank or payment provider according to their timelines. For payment status clarification, email support@contentconcepts.ai with the payment screenshot or transaction reference.

10. Rescheduling by Participant

Paid masterclasses or programs are tied to specific dates and times. If you cannot attend, we may, at our sole discretion, allow you to attend a future session if one is scheduled, but this is not guaranteed.

11. Changes to This Policy

We may update this Refund Policy from time to time. The updated version will apply to payments made after the revised effective date.

12. Contact

For refund requests or payment inquiries, contact: support@contentconcepts.ai

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